FAQ

The app is very useful for your visit to the event.

With the app you can:

• Keep your ticket, programme and map together in one place.
• Pay quickly at food stands and participating exhibitors with just a few taps.
• Top up credits and get bonus credits on certain amounts (extra spending money).
• Use features such as a virtual waiting line if available.
• Receive live updates and announcements directly on your phone.

If you prefer, you can still pay using cash or your bank card at the stands that accept them. The app simply gives you an extra, faster and more rewarding way to pay.

• Before the event, you will receive an onboarding e‑mail.
• In this e‑mail, tap the smartlink:
  • the app will download (if it is not installed yet)
  • your profile will be configured automatically
  • your ticket will be linked to your account

• Open the app and check that:
  • your ticket is visible
  • the programme and map are available
  • you can see the credits / payment section

We recommend installing and checking the app at home before the event.

No. The app is not mandatory:

• You can enter with your regular ticket (on your phone or printed).
• You can pay at the event with cash or your bank card, at the stands that accept these methods.

The app is a recommended extra because it:

• Makes it easier to organise your visit (map, timetable, guests).
• Lets you pay faster and more smoothly at certain points.
• Can give you extra bonus credits on top‑ups.
• Allows you to receive push notifications with important info.

If you do not have a smartphone or do not want to install the app, you still have several options:

• You can attend Made in Asia with a printed ticket or your ticket PDF on any device.
• You can pay at the stands using cash or your bank card, where these are accepted.
• If you want to benefit from credits and possible bonuses without the app, you can request an RFID HEROES card at the Cash Point (HEROES Card Recharge and Collect). These Cash Points are indicated on the map.

With the HEROES card, you can:

• Load credits onto a physical card.
• Pay at participating stands by scanning the card.
• Give your children a fixed amount to spend at Made in Asia.

This way, you can still enjoy the extra credit system and bonuses even without a smartphone.

The HEROES card is a physical payment card linked to your credit balance.

• You can request it at a Cash Point (staffed cash desk) during the event.
• You can top up credits on the card just like in the app.
• You can then pay at participating stands by scanning the card.

It is an alternative for visitors who:

• do not have a smartphone;
• prefer not to use the app for payments;
• still want to enjoy the same credit system and bonus credits as app users.

Using the app or HEROES card is optional, but convenient:

• You top up credits in the app or on your HEROES card.
• At the stand (food, drinks, exhibitor) you pay with the QR code in your app or you present your HEROES card.
• The amount is deducted from your credit balance, and you see your new balance.

The app/card offers a faster and more streamlined way to pay, plus the advantage of bonus credits on certain top‑ups.

If you choose to use credits, you can top up in two ways:

1. In the app

• Open the HEROES app.
• Tap “Add” or on the home screen.
• Insert the amount you want to add.
• Complete the payment via your bank (Bancontact, Payconiq, etc.).
• The credits appear in the app and are ready to use.

2. On site, with a HEROES card

• Go to the Cash Point (HEROES Card Recharge and Collect).
• Request a HEROES card or present your existing card.
• Choose the amount you want to top up.
• Pay with the payment methods accepted at the Cash Point (bank card, cash, …).
• The credits are added to your card.

Fees:

• Top‑ups of €25 or more are free of charge.
• For top‑ups below €25, a €0,50 fee is charged.

You can upload as much as you want in credits during the event.

For certain amounts, you receive extra bonus credits on top:

• €50 top‑up → €+2 bonus credits
• €100 top‑up → €+5 bonus credits

These bonus credits:

• give you extra spending power at the event
• can be used just like normal credits
• are not refundable after the event

Yes, it is easy to keep track of your credits if you use the app or HEROES card:

• In the app:
  • See your current balance at any time.
  • Check your transaction history (where and when you spent credits).

• With a HEROES card:
  • Ask for your balance at the Cash Point (HEROES Card Recharge and Collect).

• After each purchase with credits:
  • Your updated balance is shown on the vendor’s payment screen.

If you always pay directly with cash or bank card, you do not use the credit balance and there is nothing to track in the app.

If you used credits (via the app or HEROES card), you might have some normal credits left at the end of the event.

• You can request a refund for these normal credits during a limited refund period.
• Bonus credits (the extra €2 or €5 you received on specific top‑up amounts) are not refundable.
• After the refund period ends, any remaining credits will expire and cannot be recovered.

If you used credits and want them refunded:

• The refund period is open from Monday the 2^nd of March at 9:00 AM until Saturday the 7^th of March until 12:00 PM.
• During this period, you can access an online refund module (we will share the link on the Made in Asia website and/or via the app).
• You submit a refund request for your remaining normal credits.
• A refund fee of €2,50 is charged per refund request; this is deducted from the refunded amount.
• Bonus credits are not refundable.
• If you do not request your refund before the deadline, your remaining credits will expire at the end of the refund period.

Exact dates and the link to the refund module will be communicated on the Made in Asia website and in the FAQ.

If something goes wrong, please go to the Info Point. The staff member at the desk will contact our technical support team (AnyKrowd). If needed, a member of the developer team will come to the Info Point to help you on the spot.