{"id":36926,"date":"2022-05-24T11:18:52","date_gmt":"2022-05-24T09:18:52","guid":{"rendered":"https:\/\/www.madeinasia.be\/faq\/"},"modified":"2024-04-17T09:19:15","modified_gmt":"2024-04-17T07:19:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.madeinasia.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the opening hours for the festival?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For the Spring edition: Friday 12h-20h, Saturday 10h-19h and Sunday 10h-17h.<\/p>\n

For the Fall edition: Saturday 10h-19h and Sunday 10h-17h.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is the festival taking place?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The festival is organised in Brussels Expo, Place de Belgique 1, 1020 Brussels.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill the programme be the same on both days?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The programme is similar each day, unless otherwise stated. It may happen that a band, artist or special guest can only be present for 1 or 2 days. In any case: it is almost impossible to experience all activities in just one day, so it is definitely worth coming to the festival on multiple days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I become a volunteer for the festival?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Contact madeinasia.volunteers@gmail.com<\/a>!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIt's my first time coming to Made in Asia. What do I bring? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

First of all, comfortable shoes! Your feet will thank you later. Also take some cash, as many vendors do not accept credit cards. Don’t forget your smartphone to take pictures of all the cosplayers and decorations.<\/p>\n

Also, a little tip: take a bag or a box to store your future purchases.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat paying methods can I use at the festival?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Remember to take cash with you as not all shops have card readers. It is better to have both: cash and card.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I exit the festival and come back later on the same day?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you just have to ask for a stamp on your way out and show it on your way in. So any exit is absolutely not final. Of course, it is not the same stamp on Friday, Saturday and Sunday, so it has to be the same day.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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FAQ Tickets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have bought my ticket but I can't find it in my mail box. What do I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you can’t find your ticket, check your spam folder <\/strong>in your mailbox. Do not buy a new ticket! The ticket will not be exchangeable or refundable afterwards<\/strong>.<\/p>\n

For any technical issues related to ticket purchase (lost email, not received, etc.), you can visit https:\/\/customerservice.paylogic.com\/hc\/en-us<\/a>, where you will be guided to retrieve your tickets.<\/strong><\/p>\n

If the ticketing system is not displayed on your browser (normally just above this page), please clear your cache.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have my ticket. So how do I enter Made in Asia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Follow the “I’ve got a ticket” line and you’ll get in quickly on the day of the festival. You can show the ticket on your phone, so you don’t have to print it. Remember to turn the brightness up on your phone in that case, so that the QR code is easily recognised by the ticket scanners.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I exchange my ticket or get a refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, it is stated on the sales platform and on the tickets themselves that a Made in Asia or Heroes Comic Con ticket is not exchangeable or refundable.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a problem if the name on the ticket does not match the name of the participant?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, the QR code (black square) is the most important. That code is unique and can be scanned once and only<\/span> once<\/span>.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to print my ticket?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, you can show it on your phone. Just remember to max out your screen’s brightness.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo accompanying persons of disabled people have to buy a ticket?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The person accompanying a wheelchair user or a blind person can enter Made in Asia free of charge, without a ticket.<\/p>\n

This rule only applies if the wheelchair user or blind person is a paying visitor and has a valid ticket. In all other cases, the accompanying person must also be in possession of a valid admission ticket.<\/p>\n

In short:<\/p>\n