{"id":176976,"date":"2026-02-19T13:19:44","date_gmt":"2026-02-19T12:19:44","guid":{"rendered":"https:\/\/www.madeinasia.be\/?page_id=176976"},"modified":"2026-02-19T13:19:44","modified_gmt":"2026-02-19T12:19:44","slug":"heroes-app","status":"publish","type":"page","link":"https:\/\/www.madeinasia.be\/en\/heroes-app\/","title":{"rendered":"HEROES app"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"176976\" class=\"elementor elementor-176976 elementor-176975\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24202f5 e-flex e-con-boxed e-con e-parent\" data-id=\"24202f5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b37862 e-con-full border-container e-flex e-con e-child\" data-id=\"1b37862\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-71f84fb e-con-full e-flex e-con e-child\" data-id=\"71f84fb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f8ddf98 e-con-full e-flex e-con e-child\" data-id=\"f8ddf98\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_direction&quot;:&quot;negative&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:3,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f46128f elementor-widget elementor-widget-heading\" data-id=\"f46128f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b3d902 elementor-widget elementor-widget-heading\" data-id=\"1b3d902\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions for the HEROES app.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d277f6 e-con-full e-flex e-con e-child\" data-id=\"5d277f6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle-asymmetrical&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M738,99l262-93V0H0v5.6L738,99z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ef8a75 e-con-full e-flex e-con e-child\" data-id=\"7ef8a75\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_direction&quot;:&quot;negative&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:3,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f81c223 elementor-widget elementor-widget-heading\" data-id=\"f81c223\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is the HEROES app?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76abbe4 elementor-widget elementor-widget-spacer\" data-id=\"76abbe4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6058385 elementor-widget elementor-widget-text-editor\" data-id=\"6058385\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The HEROES app is your digital event companion for Made in Asia.<br \/>It brings together everything you need in one place:<\/p>\n<ul>\n<li>your ticket (easy to find at any time) and linked to your account<\/li>\n<li>all guests and vendors<\/li>\n<li>timetables, programme and activities<\/li>\n<li>the map of the halls<\/li>\n<li>your payment credits if you choose to use the app to pay<\/li>\n<li>notifications in case of important updates<\/li>\n<\/ul>\n<p>You can still visit Made in Asia without the app, but the app makes your experience more convenient and organised. Download the app here:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2aca4e2 e-con-full e-flex e-con e-child\" data-id=\"2aca4e2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1225f elementor-widget elementor-widget-button\" data-id=\"2b1225f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.anykrowd.heroes_app\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download on the Google Play Store<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d689b5 elementor-widget elementor-widget-button\" data-id=\"2d689b5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/apps.apple.com\/us\/app\/heroes\/id6753878005\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download on the Apple App Store<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c2fbe4 elementor-widget elementor-widget-heading\" data-id=\"4c2fbe4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a527fe elementor-widget__width-initial elementor-widget elementor-widget-accordion\" data-id=\"7a527fe\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1281\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1281\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1. Why should I use the app?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1281\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1281\"><p>The app is very useful for your visit to the event.<\/p>\n<p>With the app you can:<\/p>\n<ul>\n<li>Keep your ticket, programme and map together in one place.<\/li>\n<li>Pay quickly at food stands and participating exhibitors with just a few taps.<\/li>\n<li>Top up credits and get bonus credits on certain amounts (extra spending money).<\/li>\n<li>Use features such as a virtual waiting line if available.<\/li>\n<li>Receive live updates and announcements directly on your phone.<\/li>\n<\/ul>\n<p>If you prefer, you can still pay using cash or your bank card at the stands that accept them. The app simply gives you an extra, faster and more rewarding way to pay.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1282\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1282\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2. How do I install the app?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1282\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1282\"><ul>\n<li>Before the event, you will receive an onboarding e\u2011mail.<\/li>\n<li>In this e\u2011mail, tap the smartlink:\n<ul>\n<li>the app will download (if it is not installed yet)<\/li>\n<li>your profile will be configured automatically<\/li>\n<li>your ticket will be linked to your account<\/li>\n<\/ul>\n<p><\/li>\n<p> \t<\/p>\n<li>Open the app and check that:\n<ul>\n<li>your ticket is visible<\/li>\n<p> \t<\/p>\n<li>the programme and map are available<\/li>\n<p> \t<\/p>\n<li>you can see the credits \/ payment section<\/li>\n<p><\/ul>\n<p><\/li>\n<p><\/ul>\n<p>We recommend installing and checking the app at home before the event.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1283\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1283\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3. Do I need the app to enter?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1283\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1283\"><p>No. The app is not mandatory:<\/p>\n<ul>\n<li>You can enter with your regular ticket (on your phone or printed).<\/li>\n<li>You can pay at the event with cash or your bank card, at the stands that accept these methods.<\/li>\n<\/ul>\n<p>The app is a recommended extra because it:<\/p>\n<ul>\n<li>Makes it easier to organise your visit (map, timetable, guests).<\/li>\n<li>Lets you pay faster and more smoothly at certain points.<\/li>\n<li>Can give you extra bonus credits on top\u2011ups.<\/li>\n<li>Allows you to receive push notifications with important info.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1284\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1284\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4. What if I do not have a smartphone?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1284\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1284\"><p>If you do not have a smartphone or do not want to install the app, you still have several options:<\/p>\n<ul>\n<li>You can attend Made in Asia with a printed ticket or your ticket PDF on any device.<\/li>\n<li>You can pay at the stands using cash or your bank card, where these are accepted.<\/li>\n<li>If you want to benefit from credits and possible bonuses without the app, you can request an RFID HEROES card at the Cash Point (HEROES Card Recharge and Collect). These Cash Points are indicated on the map.<\/li>\n<\/ul>\n<p>With the HEROES card, you can:<\/p>\n<ul>\n<li>Load credits onto a physical card.<\/li>\n<li>Pay at participating stands by scanning the card.<\/li>\n<li>Give your children a fixed amount to spend at Made in Asia.<\/li>\n<\/ul>\n<p>This way, you can still enjoy the extra credit system and bonuses even without a smartphone.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1285\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1285\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5. What is the HEROES card?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1285\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1285\"><p>The HEROES card is a physical payment card linked to your credit balance.<\/p>\n<ul>\n<li>You can request it at a Cash Point (staffed cash desk) during the event.<\/li>\n<li>You can top up credits on the card just like in the app.<\/li>\n<li>You can then pay at participating stands by scanning the card.<\/li>\n<\/ul>\n<p>It is an alternative for visitors who:<\/p>\n<ul>\n<li>do not have a smartphone;<\/li>\n<li>prefer not to use the app for payments;<\/li>\n<li>still want to enjoy the same credit system and bonus credits as app users.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1286\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1286\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">6. How does payment with the app or card work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1286\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1286\"><p>Using the app or HEROES card is optional, but convenient:<\/p>\n<ul>\n<li>You top up credits in the app or on your HEROES card.<\/li>\n<li>At the stand (food, drinks, exhibitor) you pay with the QR code in your app or you present your HEROES card.<\/li>\n<li>The amount is deducted from your credit balance, and you see your new balance.<\/li>\n<\/ul>\n<p>The app\/card offers a faster and more streamlined way to pay, plus the advantage of bonus credits on certain top\u2011ups.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1287\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1287\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">7. How do I top up credits?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1287\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1287\"><p>If you choose to use credits, you can top up in two ways:<\/p>\n<ol>\n<li>In the app<\/li>\n<\/ol>\n<p><\/p>\n<ul>\n<li>Open the HEROES app.<\/li>\n<li>Tap \u201cAdd\u201d or on the home screen.<\/li>\n<li>Insert the amount you want to add.<\/li>\n<li>Complete the payment via your bank (Bancontact, Payconiq, etc.).<\/li>\n<li>The credits appear in the app and are ready to use.<\/li>\n<\/ul>\n<p><\/p>\n<ol start=\"2\">\n<li>On site, with a HEROES card<\/li>\n<\/ol>\n<p><\/p>\n<ul>\n<li>Go to the Cash Point (HEROES Card Recharge and Collect).<\/li>\n<li>Request a HEROES card or present your existing card.<\/li>\n<li>Choose the amount you want to top up.<\/li>\n<li>Pay with the payment methods accepted at the Cash Point (bank card, cash, \u2026).<\/li>\n<li>The credits are added to your card.<\/li>\n<\/ul>\n<p>Fees:<\/p>\n<ul>\n<li>Top\u2011ups of \u20ac25 or more are free of charge.<\/li>\n<li>For top\u2011ups below \u20ac25, a \u20ac0,50 fee is charged.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1288\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1288\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">8. How much money can I upload? Are there bonus credits?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1288\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1288\"><p>You can upload as much as you want in credits during the event.<\/p>\n<p>For certain amounts, you receive extra bonus credits on top:<\/p>\n<ul>\n<li>\u20ac50 top\u2011up \u2192 \u20ac+2 bonus credits<\/li>\n<li>\u20ac100 top\u2011up \u2192 \u20ac+5 bonus credits<\/li>\n<\/ul>\n<p>These bonus credits:<\/p>\n<ul>\n<li>give you extra spending power at the event<\/li>\n<li>can be used just like normal credits<\/li>\n<li>are not refundable after the event<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1289\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1289\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">9. Can I see my balance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1289\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1289\"><p>Yes, it is easy to keep track of your credits if you use the app or HEROES card:<\/p>\n<ul>\n<li>In the app:\n<ul>\n<li>See your current balance at any time.<\/li>\n<li>Check your transaction history (where and when you spent credits).<\/li>\n<\/ul>\n<p><\/li>\n<p> \t<\/p>\n<li>With a HEROES card:\n<ul>\n<li>Ask for your balance at the Cash Point (HEROES Card Recharge and Collect).<\/li>\n<p><\/ul>\n<p><\/li>\n<p> \t<\/p>\n<li>After each purchase with credits:\n<ul>\n<li>Your updated balance is shown on the vendor\u2019s payment screen.<\/li>\n<p><\/ul>\n<p><\/li>\n<p><\/ul>\n<p>If you always pay directly with cash or bank card, you do not use the credit balance and there is nothing to track in the app.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12810\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-12810\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">10. What happens to leftover credits on the HEROES app after the event?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12810\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-12810\"><p>If you used credits (via the app or HEROES card), you might have some normal credits left at the end of the event.<\/p>\n<ul>\n<li>You can request a refund for these normal credits during a limited refund period.<\/li>\n<li>Bonus credits (the extra \u20ac2 or \u20ac5 you received on specific top\u2011up amounts) are not refundable.<\/li>\n<li>After the refund period ends, any remaining credits will expire and cannot be recovered.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12811\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-12811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">11. Refund policy: when and how can I request a refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-12811\"><p>If you used credits and want them refunded:<\/p>\n<ul>\n<li>The refund period is open from Monday the 2<sup>nd<\/sup> of March at 9:00 AM until Saturday the 7<sup>th<\/sup> of March until 12:00 PM.<\/li>\n<li>During this period, you can access an online refund module (we will share the link on the Made in Asia website and\/or via the app).<\/li>\n<li>You submit a refund request for your remaining normal credits.<\/li>\n<li>A refund fee of \u20ac2,50 is charged per refund request; this is deducted from the refunded amount.<\/li>\n<li>Bonus credits are not refundable.<\/li>\n<li>If you do not request your refund before the deadline, your remaining credits will expire at the end of the refund period.<\/li>\n<\/ul>\n<p>Exact dates and the link to the refund module will be communicated on the Made in Asia website and in the FAQ.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12812\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-12812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">12. What if I have a problem with the app or a payment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-12812\"><p>If something goes wrong, please go to the Info Point. The staff member at the desk will contact our technical support team (AnyKrowd). If needed, a member of the developer team will come to the Info Point to help you on the spot.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f10c720 e-con-full e-flex e-con e-child\" data-id=\"f10c720\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle-asymmetrical&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M738,99l262-93V0H0v5.6L738,99z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ede285 elementor-cta--layout-image-left elementor-cta--tablet-layout-image-right elementor-cta--mobile-layout-image-above elementor-widget__width-initial elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"2ede285\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/easyfairsassets.com\/sites\/249\/2021\/04\/Totoro-email-newsletter-contact-Ghibli-manga-1-1024x683.jpg);\" role=\"img\" aria-label=\"Contactez nous !\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tContact us\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t<p>Your question is not listed in the most frequently asked questions or our social networks?<br \/>Contact us! We will be happy to help.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-lg\" href=\"https:\/\/www.madeinasia.be\/fr\/contact\/\">\n\t\t\t\t\t\tContact\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Frequently Asked Questions for the HEROES app. What is the HEROES app? The HEROES app is your digital event companion for Made in Asia.It brings together everything you need in one place: your ticket (easy to find at any time) and linked to your account all guests and vendors timetables, programme and activities the [&hellip;]<\/p>\n","protected":false},"author":1595,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"HEROES app - Made in Asia | Brussels Expo","_seopress_titles_desc":"On this page you will find an overview for the HEROES app.","_seopress_robots_index":"","footnotes":""},"class_list":["post-176976","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.madeinasia.be\/en\/wp-json\/wp\/v2\/pages\/176976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.madeinasia.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.madeinasia.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.madeinasia.be\/en\/wp-json\/wp\/v2\/users\/1595"}],"replies":[{"embeddable":true,"href":"https:\/\/www.madeinasia.be\/en\/wp-json\/wp\/v2\/comments?post=176976"}],"version-history":[{"count":3,"href":"https:\/\/www.madeinasia.be\/en\/wp-json\/wp\/v2\/pages\/176976\/revisions"}],"predecessor-version":[{"id":177020,"href":"https:\/\/www.madeinasia.be\/en\/wp-json\/wp\/v2\/pages\/176976\/revisions\/177020"}],"wp:attachment":[{"href":"https:\/\/www.madeinasia.be\/en\/wp-json\/wp\/v2\/media?parent=176976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}